Metro Elevator Contract Highlights
Maintenance
Routine maintenance is essential to keep elevators operating safely, efficiently, and in compliance with local codes. Metro Elevator customizes each maintenance program to your building’s specific equipment, usage, and manufacturer requirements. Our certified technicians clean, lubricate, and adjust key components, identify issues early, and ensure smoother rides with less downtime.
Equalis Group members benefit from proactive maintenance programs that extend equipment life, improve reliability, and help reduce costly, unexpected repairs.
Repair
Even well-maintained elevators occasionally need repair. From malfunctioning doors and sensors to controller or hoistway issues, Metro Elevator’s skilled mechanics quickly diagnose and resolve problems to minimize downtime.
Equalis Group members benefit from responsive service, transparent communication, and dependable repairs backed by Metro’s nationwide supplier network. With nearly 40 years of established vendor relationships, Metro can quickly source or refurbish parts, often overnighting off-the-shelf components to minimize downtime. For custom or obsolete parts, our team provides clear pricing and realistic timelines. At the start of each contract, we perform a comprehensive assessment of all units to identify end-of-life components, deferred maintenance, and opportunities to improve energy efficiency, extend equipment life, and maximize uptime.
Modernization
As elevators age, modernization can significantly improve performance, safety, and energy efficiency. Metro Elevator develops customized modernization programs that replace outdated equipment such as controllers, door operators, fixtures, and other critical components, while maximizing the value of your existing infrastructure.
Equalis Group members gain access to turnkey modernization solutions that improve reliability, enhance passenger experience, ensure code compliance, and protect long-term capital investments.
Installation
From new construction to building expansions and replacement projects, Metro Elevator provides complete installation services for all types of commercial elevator systems. Our team manages every phase – from design coordination and equipment selection to final inspection and turnover – ensuring a safe, efficient, and on-schedule installation.
Equalis Group members gain access to a trusted installation partner with national reach and local expertise on every job.
Testing & Inspection Support
Regular testing and inspections are critical to maintaining elevator safety, regulatory compliance, and reliable performance. Metro Elevator performs required code testing in accordance with ASME A17.1 and local jurisdictional requirements, coordinates with the Authority Having Jurisdiction (AHJ) during required inspections and provides clear documentation along with any recommended corrective actions.
Equalis Group members can rely on Metro to help ensure elevators remain compliant, inspection-ready, and operating safely throughout the year.
Contract#:
R10-1188B
Lead Agency:
Region 10 ESC
Current Term:
07.01.2026 – 06.30.2029
Renewable Through:
06.30.2031
Critical Supporting Documentation
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Contract Overview
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What Makes Metro Elevator Different:
Expert Mechanics You Can Trust
We bring decades of experience and can service all elevator makes and models.
Competitive Pricing & Right-Sized Approach
Because we are privately owned and locally operated, we offer competitive pricing and pride ourselves on being good stewards of your money – we have no interest in selling you components you don’t need.
Rapid, Reliable Support
With our U.S. based call center, our team monitors elevator phones, dispatches service calls, and supports all Metro divisions nationwide – providing responsive, 24/7 assistance.
Clear, Honest Communication
Contracts, service reports and billing are always straightforward, so you know exactly what you’re paying for.
Who is Metro Elevator?
Waiting on elevator repairs or answers shouldn’t slow you down. Metro Elevator delivers fast, reliable service every time. Whether you need routine maintenance, are planning a modernization, or just want an honest second opinion, we make the process simple, straightforward, and stress-free. Join other facility managers who’ve made the switch to Metro Elevator and haven’t looked back.
Who We Are: Metro Elevator is an independent, American-owned elevator company focused exclusively on elevator maintenance, repair, modernization, and installation for nearly 40 years. We are one of the top 10 largest elevator companies in the nation and growing fast. With comprehensive coverage from coast to coast, we have maintained thousands of elevators nationwide while maintaining a 99% customer retention rate. We look forward to partnering with you on your next project!
Contact Metro Elevator
Heather Graves
Email: heathergraves@metro-elevator.com
Phone: 770-468-2403
Website: metro-elevator.com
Meet a few of our locally owned and operated Divisions!
Metro Elevator offers a unique solution to Equalis Group Partners because while we are a nationwide company, each branch office is an independent entity with autonomy to make decisions that do not need to be approved by a national leadership team. This local accountability ensures that Equalis Group partners will always have direct access to the company decision makers. Meet a few of our locally owned and operated Divisions:
- New York: https://www.youtube.com/watch?v=zFI5pHtBSYs
- New England: https://www.youtube.com/watch?v=C9J5uLTz_4E
- Virginia: https://www.youtube.com/watch?v=vrBxu4uIh_c
- Coastal Carolina: https://www.youtube.com/watch?v=JvJ3m1yC8JA
Testimonials:
“I have to say Metro Elevator has to be one of the best if not the best Elevator service/installation companies in all of Massachusetts. I have been in the Facilities world for many years dealt with countless companies and Metro by far has the best service and staff.” – Jeff D., Massachusetts
“Metro’s tech Sean B really came through for our building. We had an elevator that hadn’t been working for years. Sean managed to source a part for us and stayed past his shift to install and make sure everything worked. Above and beyond the call of duty!!!!” – Chris P., Washington
“I would like to formally commend your team for the exceptional work performed on the elevator project. The project was executed with a high degree of professionalism, completed on schedule, and demonstrated meticulous attention to detail. Your technicians exhibited extensive knowledge, professionalism, and a strong commitment to delivering superior service. I sincerely appreciate the exemplary workmanship and dedication demonstrated throughout the project and would confidently recommend your company for its outstanding service.” – Searcy A., Texas
Before & After Photos:
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